Episode 22: Unreasonable Hospitality in Salons: How Victoria Marino Elevates Guest Experience | Salon Insider
About the episode
Welcome to another episode of Salon Insider, where we dive deep into the strategies that transform ordinary salon visits into unforgettable experiences. In this episode, Stacey Soble sits down with Victoria Marino, owner of Salon Blond in Dunedin, Florida, to explore how the principles from Will Guidara’s book Unreasonable Hospitality inspired her to revolutionize her salon’s guest experience. Discover how small gestures, like complimentary massages, snack trays, lip gloss touch-ups, and surprise flowers, create raving fans and boost client loyalty. If you’re a salon owner or beauty professional looking to elevate your customer service and stand out in a competitive market, this episode is packed with actionable insights! What You’ll Learn: - How Victoria implemented Unreasonable Hospitality in her salons - Practical ideas for creating memorable guest experiences - Why attention to detail drives client retention and referrals 📚 Inspired by Will Guidara’s book Unreasonable Hospitality and the legendary service at his restaurant Eleven Madison Park
