Episode 8: What Your Client Reviews Can Really Tell You

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About the episode

Client reviews are more than just feedback — they offer a clear view into the everyday strengths and challenges of your salon. In this episode of Salon Insider, Modern Salon talks with Angela Pantaleone, owner of Coterie17, who used AI tools to analyze her salon’s reviews and uncover meaningful patterns. From spotting customer service gaps to recognizing standout team moments, Angela transformed raw feedback into a strategic action plan that drove real improvements. Learn how you can turn your client reviews into actionable business insights, identify recurring concerns, and create a team-driven strategy for growth without getting overwhelmed by data.

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